IPhone sound problems, what to do if not heard?

The perfect device does not exist and will never exist. Just as we humans have problems and we don't always do everything right, electronic devices can fail, either because of a software problem or a hardware problem. Apple, although it makes every effort to create devices that always work without problems, is not exempt from this kind of failures that can irritate us. One of those problems may be that a iPhone does not ring. What can be?

By November 2007, an editor of Apple Gazzette He published an article explaining that his wife had a iPhone with sound problems, one of the most common failures of the iPhone. The iPhone did not play any sound through the speaker, but it did sound if you put the headphones. Knowing the matter and making sure everything was correct, the iPhone did not want to "talk." But was that iPhone broken?

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My iPhone is without sound, it only sounds with headphones

In 2007, the year of the launch of the first iPhone, although social networks already existed there was not as much movement as now, 9 years later. Even so, users who were experiencing the same problem connected to each other by different means and realized that by removing and putting on the headphones several times, the iPhone finally detected that they had already left and, once and for all, began to ring through the speaker again. Everything seems to indicate that this failure was a software problem in which the iPhone was “caught” with the headphones although they were no longer present. Something that is also understandable if we consider that iPhone OS did not even have a year of life.

After almost 9 years and 8 versions of the operating system that happened to be called iOS, it is unlikely that the same thing will happen again, but not impossible. If you experience the same problem that the Early Adopters of the iPhone, you just have to try to do the same thing they did in 2007. If you try several times and you don't get the iPhone to ring again, I would force a restart, which is said to solve 80% of those errors that we cannot explain. In fact, I would force a restart before trying to insert and remove the 3.5mm connector several times.

What to do if my iPhone does not ring

If the problem you are experiencing is that it prevents you from hearing anything and is not the same as the previous one, you can try the following solutions:

Check if silence is activated

If my iPhone does not ring, this first tip is one of those that seem "drawer", but is commented to cover all possibilities. Logically, if we have the iPhone in silence, we will not hear anything. We will check that the iPhone is not silent checking that the side switch is on and turning up the volume with the buttons, for example.

Check if the volume is at minimum

Another factor to check if my iPhone does not ring is to lift the Control Center and sliding its adjustment or from the volume buttons that are on the left side of the iPhone as we look straight ahead.

Do we have any Bluetooth device connected?

Over the years, Bluetooth headphones have been gaining increasing importance. In fact, they are going to be more and more important, and in that Apple has a lot to do with the removal of the 3.5mm jack on the iPhone 7 and the launch of the AirPods. With all this in mind, if our iPhone is not emitting sound from its own speakers, we cannot rule out the possibility that we have it connected to an external audio system.

To verify it, it will be enough that we access the Control Center (sliding up from the bottom edge) and look at the section where the playback controls are. If we only see "iPhone", this is not our problem. This will be our problem if we see the name of the headphones, such as “AirPods of X” (where X will be our name) or the name of any headphones or any Bluetooth stereo, and a “V” indicating that this equipment is selected. The solution is so simple to tap on "iPhone" so that the sound comes back from the speaker or speakers of the phone.

Force a restart

As I said before, forcing a reboot solves up to 80% of those little problems that we don't know how to explain, including the problem of whether your iPhone doesn't ring. It's like a Swiss army knife to solve bugs in iOS. I use it when I see anything I don't like, like recently on an iPad that didn't show the line to split the screen and do Slitt View (it turned out that there are applications where you can't use the split screen).

Restore iPhone

To the brave. If we have a bug, either sound or any other bug that does not disappear in any other way, it is best to restore the iPhone. You have to make a backup of the important data, but you don't have to recover any copies. That is, you have to configure it as a new iPhone and enter the data as photos and videos manually. The iCloud data, such as contacts, notes, etc., can be recovered, but not a complete backup that could put the bug back in the iPhone and when restoring we would only have wasted time.

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Restore iPhone

If restoring the iPhone does not solve the fault, we can only think that it is a hardware failure, that is, physical. If you have the bad fortune that your iPhone is broken and cannot be solved by restoring, you will have to contact Apple so that they can take care of the repair. If the device still has a warranty, we can ask that they send a carrier to pick it up, take it to the technical service and return it to our home. If it is not under warranty we also have this possibility, but we already have to pay for the shipping and repair.

There is also the possibility of taking it to a third-party service but, if we do not know exactly what the problem is, it is best that Apple use its diagnostic software and go about insurance.

My iPhone sounds very low

Well, if we are experiencing this problem and assuming we have no software problems, this should not happen. If our iPhone sounds very low, the first thing we can do is open the Control Center (sliding up from the bottom corner) and look at the playback page, where the cover of the last album we've been listening to may be.

In this page of the Control Center we will also see the playback timeline, easily recognizable because on the left we will see the time it takes for playback and on the right the time left to reach the end, the back, pause / play and forward keys and, below these, the slider of volume. If we have the point of this slider far to the left, it means that we had very little volume set and the solution is to swipe to the right or increase the volume from the side buttons that are on the left if we look at the iPhone in front.

If we have the volume to the fullest and it is still very low, we have to think that there is a small software problem or one not so small hardware. The first thing we will do is try to solve the small software problem by forcing a restart, which is explained in the "What to do if my iPhone does not ring" section of this same post. We can also restore the device and, if none of this solves it, contact Apple technical support.

My iPhone is not heard when they call me

There is an iOS option that I always modify as soon as I release an iPhone or a new operating system. This is one that is in Settings / Sounds under the name “Adjust with buttons”. If we have it activated, as it comes by default, when we use the volume buttons we will not only change the volume of music, games or videos, but we will also change the volume of the bell and notifications.

Explained this, for example, we may be watching a video, not wanting to disturb the people around us, turn the volume down and forget that we have done it. If this is the case, the bell will be silenced and we will not listen when they call us.

If this is not our problem, what I would do is rule out that it is a software problem, first forcing a restart and then restoring the iPhone. If this does not solve the problem, we will have to contact Apple technical support.

The sound during the call is very low

This problem is difficult for us to experience by accidentally touching something, but it can be common depending on what is understood as "very low". Like almost all the sound of the system, just release an iPhone or a new operating system installed from 0, the earpiece sound during call It is at half capacity. For me, this is not that it is very very low, but it is low, and that I do not have a bad ear; I simply prefer it higher.

If we consider that the sound during the call is low, what we have to do is press the volume up button when we make or make a call. With this we will be able to increase the audio during the call, which I always do my best to not miss a word of what they tell me under any circumstances.

There is not much else to check, so if we do this and the audio of the call does not improve its volume, I would do the usual: force a restart first and then restore to make sure there is no software problem. If this does not solve it, I would contact Apple to be the ones who gave me a solution.

They don't hear me when I call

"They don't hear me when I call" is usually a common problem for some iPhone users. It is frustrating to receive or make a call and that the other person does not hear you.

Normally, if they don't hear you when you call, it is usual to hang up and retry the call. Most of the time this solves the error but if it is not the case, then we give you a series of causes and solutions that can put an end to the problem of not hearing me when I call.

iPhone connected to a bluetooth headset

If you usually use a bluetooth headset to listen to your favorite music, you should check that your headphones are not connected to the iPhone, since, if so, both the sound and the microphone are diverted to that device. If so, next to the battery will appear the drawing of a headset, you do not need to go to the devices that are connected via bluetooth in Settings.

SIM card

Although it may seem strange, sometimes The SIM card is the cause of many problems in smartphones. If you have manually cut the card to adapt it to your iPhone, you may have suffered some damage during the process but you may not see it with the naked eye. Also, it is likely that if you test the SIM in another terminal they will listen to you when you call. In these cases, the best we can do is go to a phone shop of our operator and request a duplicate. In these cases, companies usually charge about 3 euros and if the problem is finally solved it is much cheaper than taking it to the technical service.

Microphone muted

Although the iPhone screen does not usually respond to the touch of our ears, sometimes they do, and on more than one occasion the microphone may have been silenced without realizing every time we call. If you fail more than usual you may the proximity sensor of our iPhone has some dirt and it is not working correctly, which prevents detecting when we carry the iPhone to the ear and thus processes to turn off the screen and deactivate any press on the screen.

Check the microphones

The latest iPhone models They have three microphones, one located at the back of the device next to the camera, another located at the top of the speaker and another at the bottom of the device. The main function of this type of microphones is to silence, as far as possible, the background noise that is in the area where we are making the call. If we find some dirt in them, we can try to blow to clean the dirt since, if we introduce a stick or a needle, we can fully charge the microphone which would force us to go to the technical service yes or yes.

Disable data connection

This is another problem that we must take into account, especially if we live or visit a country where mobile networks do not work as they should, especially in mountain areas or where data coverage is practically null, if not nonexistent. If we are in a similar place, we must deactivate the data connection and try to make the call again only with the 2G connection of our terminal. If the problem is finally solved, we already know that in similar cases the first thing we must do is deactivate mobile data.

Operator Problems

The operators are also partly to blame, On some occasions, although these types of problems are usually punctual. In these cases, it is best to restart the mobile and try again after a few minutes. It may be that the signal did not reach our device correctly due to problems with the coverage of the telephone company or that our terminal had a problem when connecting.

Check the jack / lightning connection

All smartphone connections they are the perfect nest for any kind of dirt to enter that is where we usually store our iPhone, whether in the pocket, bag, backpack … You must check that inside it has not introduced any object or fluff that may be making contact as if we had connected the headphones. If so, the device may detect that the microphone to be used is that of the headphone jack because the connection is not completely correct and also does not send the signal from the headset.

With the launch of the iPhone 7, Apple completely eliminated the headphone jack connection, so if we want to make a call with headphones or want to listen to music we must connect the lightning headphones on that connection, a connection, which as with the traditional, accumulates large amount of dirt which can prevent the connection from being successful. In the case of the 30-pin connection, it is not necessary to check it since the audio does not pass through that connection.

Upgrade to the latest version of the operating system

Each new version of iOS that Apple launches, not only focuses on offering new designs and functionalities, but also improves the performance of the terminals as well as solve operating problems that could occur on some devices. If your device is already updated, perhaps the last option you have left to try is to restore your terminal.

Restore your terminal

If you take time with the same version of the operating system, it is likely that, over time, all the garbage that has been accumulating may have affected microphone operation, so, if none of the previous solutions have solved the problem, we can try this solution as a last attempt without resorting to technical service. Of course, you should keep in mind that you MUST NOT restore a previous backup, since you will continue dragging the same problems of operation, slowness, performance and others that the iPhone could present.

Technical service

If none of the solutions I have proposed above have worked for you, it may be time to turn to the technical service. Change the microphone of the iPhone without resorting to the official technical service, has a cost close to 50-60 euros including labor. If you are a handyman and you control electronics, you can buy it on Amazon and replace it with a little skill and a lot of patience, as long as you know what you do. Within the official rates offered by Apple, microphone repair is not contemplated, so it is likely that they will directly offer you a replacement if it is still under warranty or they will offer you a terminal of the same conditions at a reduced price.

Have you had a sound problem with your iPhone and solved it? Feel free to leave your experience in the comments.

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