Bad news for anyone who has Insignia Connect products: Best Buy announced that discontinuing the range and permanently shutting down the platform and support from November 6, 2019. This means that if you have a smart home appliance or Insignia Connect line device This is less functional and, in some cases, completely useless.
The impact this has on Insignia Connect users depends on the type of device or appliance connected. For example, if you have the brand's smart refrigerator and use features that require the Insignia Connect application, they will no longer operate. Of course, your refrigerator still has basic functionality. For example, the Insignia freezer still makes ice and the display shows the temperature; It simply won't have the "smart" features that may have determined your purchase decision.
If we talk about switches and smart plugs, the Wi-Fi Smart Plug, Smart Plug with Metering and Wi-Fi Smart Light Switch models will continue to work, but you cannot change the settings or schedules. If you have Apple HomeKit, the smart features of some plugs will continue to function normally, as long as you handle them with the Apple application.
However, if you bought the wifi camera of Insignia you are not in luck, then stop working completely and you will not be able to access it through the app after November 4, 2019.
What should you do if you have an Insignia Connect product
If there is any good news in the middle of this situation, it is that the company offers compensation for discontinued Insignia Connect products, through electronic gift cards. Best Buy does not compensate you if you need to uninstall smart switches and plugs from the wall of your home.
To receive an electronic gift card you can go to the Insignia Connect Products Validation site to see if your appliances and devices qualify for compensation. You will need the serial number to verify eligibility. If you have more questions, the company has dedicated a page to this end or you can call 800-568-2054 between 7 am and 7 pm (CDT).
The gift cards that affected customers will receive will probably be from Best Buy, but if you don't trust the company after this, it probably isn't the best compensation. Nor do they indicate how much money will be awarded or when users will receive the card. We will keep you informed if we receive news.
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