Herman is the name of the robot lawyer created by AirHelp, a company that helps air passengers defend their rights and try to resolve their impasses with the airlines.
East robot lawyer was designed by the legal and technological team of AirHelp. They took as a basis the experience acquired during legal processes in the 30 countries where the company has a presence.
The artificial brain of Herman It contains all the information on the operating airlines, the airports of departure and arrival, and the countries of origin of the passenger in order to recommend the best legal solutions.
This new tool AirHelp, a company that has been offering this service on its website and in an application for a couple of years, is to facilitate the development of an accessible, economical process that can benefit the air passenger if they suffered a flight cancellation or other problem until 10 years ago behind. With Herman, the robot lawyer, these claim processes take less than a minute when, manually, it would be about 20 minutes per claim.
